Netherlands, Noord-Holland, Schiphol-RijkCustomer Success
Join our fast-growing 🚀 tech company that is redefining the future of connecting skills and work globally! At blackbear, you will impact the world’s marketplace for skills while being part of an ambitious, hardworking pack of bears. Are you ready to pull out your claws as Project Consultant?
About the Team
You will be part of the Customer Success team, one of the driving factors behind our commercial engine. At Customer Success, we work together and support each other to make every customer relation thrive. We help our customers understand that working with blackbear creates value by expanding their knowledge and differentiating themselves from their competition. By guiding our customers through the assignment lifecycle and building relationships, we create true and loyal blackbear ambassadors and fans.
What you will do
As Project Consultant you are a key player to ensure all assignments trusted to blackbear by companies, have a successful ending. You are blackbear’s expert in facilitating excellent project management. You will be consulting these companies, or our partners, in placing comprehensive, beneficial, and executable assignments on our platform.
Your role is to collaborate with our partners to fully comprehend the challenges they face within their organization that they require our platform for. Once this is clear, you will formulate these challenges into executable assignments for the platform that will activate our Solvers to deliver high-quality products to the partners. Your ultimate goal is to ensure all stakeholders, which are our partners, the Solvers, and blackbear itself, are all aligned and highly satisfied with the assignment outcomes.
More specifically, you will:
Conduct assignment intakes in which you act as a true consultant to understand, critically evaluate, and define what relevant assignments might arise from the internal challenges the partners face;
Transform the information gathered during the intakes into comprehensive, executable, and exciting assignments for the platform;
Enthuse the right Solvers to apply their skills to these assignments by understanding, developing, and activating our Solver database;
Maintain the right balance between the interests of the partner, the Solvers and blackbear in all assignments;
Work closely with the Customer Success Managers to understand the needs and demands of each specific partner;
Develop and implement your ideas for new strategies and processes to continuously improve the service we provide to our partners.
What you will bring
Next to bringing the blackbear mindset, we would love to see the following skills and knowledge to strengthen our pack:
1-2 years of previous consulting experience;
You are fluent in Dutch and have English working proficiency;
You have completed a University education (WO);
You listen between the lines, you understand what someone means instead of only hearing what they say;
A critical and analytical mindset that allow you to filter intricate information into clear and concise action points;
The ability to constantly switch between multiple partners and projects, while remaining up-to-date;
You have excellent communication skills, both verbal and written;
Strong stakeholder management and project management skills;
A natural ability to enthuse others and a drive to provide our partners and Solvers with the best possible experience.
What we offer you
We work hard to go above and beyond our mission, but we don’t forget to celebrate our successes, big and small. For this role we offer an annual gross salary between €30,000.- and €38,400.-, which is decided upon based on several factors. On top of this, your salary will include a variable aspect, since you will participate in the Customer Success Commissions Scheme and you will receive a monthly 8% vacation allowance.
In addition to receiving fair pay we offer you 25 vacation days, travel allowance, and an annual personal learning budget to be used for your personal development needs and wishes. At the office, we offer healthy lunches, and exciting team activities.
Basically, we give you the chance to become part of our ambitious and international pack. 🙌 This means working with passion, opportunities for personal growth, and enjoying your time with your fellow bears to the fullest!
Little bear about us 🐻
Our pack identifies itself as open, unique, human, passionate, and connecting. We believe skills and knowledge should always be shared, that is why we strive to become the leading SaaS driven marketplace enabling people to make an income remotely, where we guarantee companies value through the convenience of paying for quality instead of by the hour. By having such an adaptable blackbear pack of colleagues we are able to grow fast internationally, while having fun too. Something we value a lot. We work to live, so why not do it together as a pack! We have a nice spacious office in which you are always welcome. Working from home or partly remote is possible too.
Ready to kickstart your blackbear journey?
Applying is easy, just click on the button below. 👇
Questions? Reach out to Caroline via WhatsApp on 06 205 081 13 or send her an email at email@example.com.
Great organizations are built on great people and we want to hire the best people. blackbear embraces diversity and encourages everybody to join our team.